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Why is it important?

这个能力为什么重要？

Customer Service Orientation is the willingness and ability to give priority to customers, delivering high quality services which meet their needs. In this context the 'customer' refers both to internal customers (i.e. other departments) and external customers (i.e. target groups in the business). 乐于并有能力有限考虑客户， 按照顾客的需求提供高质量服务。这里所指的客户， 包括内部客户（如其他部门）， 也包括外部客户（如业务上的客户）。

This behaviour is about fully understanding customer needs in order to develop and deliver services. 只有拥有这个态度， 才能全面理解顾客所需， 以拓展并实施服务。

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