.................17九、引以为鉴法.....................................................................................................................18 领会首长意图的艺术.....................................................................................................................19一、领会意图的实质.............................................................................................................19二、首长交代意图的方式.....................................................................................................20三、领会意图的要诀.............................................................................................................21 维护首长尊严的艺术.....................................................................................................................24一、不在象征首长职务身份的小事上疏忽大意.................................................................24二、不轻易呼叫首长的姓氏或姓名.....................................................................................25三、不随便用手指点或拍打首长.........................................................................................26四、不当众纠正首长的缺点和毛病.....................................................................................26 探究首长情绪的艺术.....................................................................................................................28一、了解首长复杂多变的情绪.............................................................................................28二、舒展首长愉快高兴的情绪.............................................................................................29三、体谅首长烦躁愤怒的情绪.............................................................................................29四、解脱首长苦恼沉闷的情绪.............................................................................................30五、维护首长冷静理智的情绪.............................................................................................31 否定首长错误意见的艺术.............................................................................................................33一、否定首长错误意见的原则.............................................................................................33二、否定首长错误意见的方法.............................................................................................34三、否定首长错误意见的时机.............................................................................................36四、否定首长错误意见的条件.............................................................................................37五、否定首长错误意见应注意的问题.................................................................................38 向首长传递假话的艺术.................................................................................................................39一、什么是“假”.................................................................................................................39二、假话存在的必然性.........................................................................................................41三、传递假话的方式.............................................................................................................42 4

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